Refund policy

Returns & Exchanges: The Aura Promise

At Aura by Noureraya™, we want you to be as radiant as your jewelry. If your piece isn't a perfect fit, our policy is designed to get you exactly what you need with zero hassle.

1. The Essentials

  • 7-Day Window: You have 7 days from the date of delivery to request a return or exchange.

  • Luxury Sets: Due to their intricate, hand-finished nature, Luxury Sets must be reported for return or exchange within 24 hours of delivery.

  • The "Golden Rule": To be eligible, items must be unused, untampered, and returned in their original Aura packaging with all jewelry tags intact.

  • The Hygiene Standard: We never compromise on safety. Due to strict hygiene protocols, nose pins are final sale and non-returnable. Exceptions are exclusively made in the rare event a piece arrives damaged.

2. How to Request a Return or Exchange

To ensure your request is tracked accurately, we only accept applications through your online account.

  1. Log In: Access your account on the Aura by Noureraya website.

  2. Request: Select your order and choose "Return" or "Exchange."

  3. Pickup: We provide a Doorstep Pickup for all orders within India.

  4. Proof: Please keep the pickup receipt provided by the courier; this is your essential proof of return.

Aura Tip: We strongly recommend recording a quick unboxing video upon delivery. This allows our team to resolve any issues regarding damaged or missing items instantly.

3. Damages & Defects

If your package arrives damaged or the security seal appears tampered with, please refuse the delivery and contact us at hello@aurabynoureraya.com immediately. We will arrange a priority replacement at no extra cost to you.

4. Refund & Exchange Details

  • Refunds: Once our quality team inspects the item (usually within 4–7 business days of receipt), we will process your refund.

    • Prepaid Orders: Credited back to your original payment method.

    • COD Orders: Processed via Bank Transfer (you will be asked to provide bank details during the return request).

  • Exchanges: You may exchange a piece for a similar item (subject to availability). We ship your replacement within 5–7 business days of inspecting the original.

  • Sale Items: Items purchased during a sale or promotion are eligible for exchange only.

5. Important Exceptions

To maintain our boutique quality standards, the following are not eligible for return/exchange:

  • Customized Pieces: Any jewelry personalized or custom-made for you is a final sale.

  • Bundle Offers: For "Buy 1 Get 1" or "Buy 2 Get 1" promotions, the entire set must be returned. We cannot accept partial returns on promotional bundles.

  • Gift Boxes: These are non-returnable and non-exchangeable.

  • Post-Delivery Damage: Items showing wear, scratches, or physical damage caused after delivery will be sent back to the customer.

6. Cancellation Policy

Aura by Noureraya™ reserves the right to cancel any order due to unforeseen circumstances (such as inventory errors). In such cases, we will notify you promptly and process a full refund to your original payment source.

Need assistance? Our team is here to help at hello@aurabynoureraya.com