Shipping policy

At Aura by Noureraya™, we are committed to delivering your handcrafted elegance safely and swiftly. We partner with India’s leading courier services to ensure your jewelry reaches you in pristine condition.

1. Shipping Charges

Free Shipping: We offer Free Shipping on all prepaid orders across India.
Cash on Delivery (COD): A nominal convenience fee may apply to COD orders, which will be clearly displayed during the checkout process.

2. Delivery Timelines

Order Processing: Once your order is placed, it is meticulously packed and dispatched from our in-house studio within 3–4 business days.
Transit Time:
- Metros & Major Cities: 3–5 business days after dispatch.
- Rest of India: 5–7 business days depending on the location.
Tracking: As soon as your order is shipped, you will receive a tracking link via email/SMS to monitor your package in real-time.

3. The "Unboxing Video" Requirement

To protect your purchase against transit damage or missing items, we require an Unboxing Video:

What to do: Start recording before you open the courier seal.
Why: This video serves as essential proof to process immediate replacements or claims for damaged or incorrect items.
Without a Video: Claims for missing or damaged products may not be entertained without a clear, continuous unboxing video.

4. Damaged or Tampered Packages

If the outer packaging appears heavily damaged, crushed, or the security seal is broken at the time of delivery, please refuse to accept the package.
Immediately notify us at hello@aurabynoureraya.com with your Order ID so we can arrange a fresh shipment for you.

5. Cash on Delivery (COD) Terms

To ensure a smooth delivery, our courier partners may call you to verify your availability before delivery.
Please ensure the exact amount is ready at the time of delivery, as courier agents do not always carry change.

6. Address Changes & Undelivered Orders

Address Accuracy: Please ensure your shipping address and contact number are accurate. Aura by Noureraya™ is not responsible for delays caused by incorrect address details.
Failed Delivery: Our partners will attempt delivery up to 3 times. If the package is returned to us after 3 failed attempts, the order will be cancelled. Re-shipping may incur additional costs.

Frequently Asked Questions

Aura is strictly 925 Sterling Silver. We do not use brass or copper alloys disguised as jewelry. Each piece is BIS hallmarked to guarantee purity. While the base is solid silver, we finish our pieces with high-quality Rhodium or Vermeil Gold plating to give them that "heirloom" look and delay tarnishing.

All genuine silver reacts to air over time—it is the nature of the metal. However, our high-quality anti-tarnish plating slows this process significantly. To keep your Aura shining, store it in the provided pouch away from water, moisture and perfumes when not in use.

Absolutely! Every Aura piece arrives in our signature packaging—a jewelry box and a premium soft protective pouch, accompanied by a care card. It looks and feels like a luxury gift the moment it arrives.

We process orders quickly to get them to you as soon as possible. If you need to make a change, please contact our support team within 24 hours of placing your order. Once the piece has been dispatched, we cannot alter or cancel it.

Since all our pieces are handcrafted:

Crafting Time: 3-4 days (Handcrafted with ❤︎)
Delivery Time: 5-7 business days
Shipping: Always Complimentary

Currently, we ship primarily within India. For international inquiries, please contact us directly via WhatsApp or Email, and we can arrange a special shipment for you (shipping charges will apply).

We want you to be completely in love with your Aura. If you change your mind or want a different look, we offer a 7-day return and exchange window on standard items (excluding sale and custom-made pieces) starting from the date of delivery. The item must be unused, in its original condition, and with all original packaging and tags intact.

While we inspect every piece before it leaves our studio, accidents can happen during transit. If you receive a defective or damaged piece, we offer a free replacement.

Important: You must notify us within 24 hours of delivery.
Mandatory Requirement: Please share an unboxing video clearly showing the defect/damage. This allows us to instantly validate your claim and process your replacement without delay.

Simply reach out to our support team with your order details and (if applicable) your unboxing video. You can contact us via:

WhatsApp: +91 882 699 6660
Email: hello@aurabynoureraya.com

I recently got a piece from aura by noureraya and I’m absolutely in love with it! The gemstones are gorgeous and the craftsmanship is top-notch.

Nidhi S. Bhat

28/02/26

Verified

The quality feels genuine, the finish is neat, and the design looks elegant for everyday wear. It’s lightweight, comfortable, and still shiny after regular use.

Vibha Tikoo

04/03/26

Loved their dainty jewellery. I got a pendant and a bracelet. Its very sleek stylish and matches well with my daily office fits♥️

Sonakshi R.

06/03/26

AURA truly delivers authentic, premium and high-quality jewellery. From minimal designs to statement pieces — they have something for every mood.

Prerna Thakur

10/03/26

Exquisite craftsmanship and timely delivery. The piece looks even better in person. Very satisfied!

Aayushi Khanna

04/04/26

Very beautiful.. better than the picture posted.. thank you.. looking forward to shop more ❤️

Sakshi Gupta

14/05/26

I purchased a ring, pendant set & bangles from Aura. They happily customized the ring as per the stone colour I wanted with no additional charges. Plus all the items which I received are very beautiful and looks like fine jewellery. Very happy, thank you Aura. 😃❤️

Keka Nath

23/05/26