Shipping policy

At Aura by Noureraya™, we are committed to delivering your handcrafted elegance safely and swiftly. We partner with India’s leading courier services to ensure your jewelry reaches you in pristine condition.

1. Shipping Charges

  • Free Shipping: We offer Free Shipping on all prepaid orders across India.

  • Cash on Delivery (COD): A nominal convenience fee may apply to COD orders, which will be clearly displayed during the checkout process.

2. Delivery Timelines

  • Order Processing: Once your order is placed, it is meticulously packed and dispatched from our in-house studio within 3–4 business days.

  • Transit Time: 

    • Metros & Major Cities: 3–5 business days after dispatch.

    • Rest of India: 5–7 business days depending on the location.

  • Tracking: As soon as your order is shipped, you will receive a tracking link via email/SMS to monitor your package in real-time.

3. The "Unboxing Video" Requirement

To protect your purchase against transit damage or missing items, we require an Unboxing Video:

  • What to do: Start recording before you open the courier seal.

  • Why: This video serves as essential proof to process immediate replacements or claims for damaged or incorrect items.

  • Without a Video: Claims for missing or damaged products may not be entertained without a clear, continuous unboxing video.

4. Damaged or Tampered Packages

  • If the outer packaging appears heavily damaged, crushed, or the security seal is broken at the time of delivery, please refuse to accept the package.

  • Immediately notify us at hello@aurabynoureraya.com with your Order ID so we can arrange a fresh shipment for you.

5. Cash on Delivery (COD) Terms

  • To ensure a smooth delivery, our courier partners may call you to verify your availability before delivery.

  • Please ensure the exact amount is ready at the time of delivery, as courier agents do not always carry change.

6. Address Changes & Undelivered Orders

  • Address Accuracy: Please ensure your shipping address and contact number are accurate. Aura by Noureraya™ is not responsible for delays caused by incorrect address details.

  • Failed Delivery: Our partners will attempt delivery up to 3 times. If the package is returned to us after 3 failed attempts, the order will be cancelled. Re-shipping may incur additional costs.